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CLOUD AND SERVER ADMINISTRATION SERVICES

Rarely can you predict when you will actually need help with your account or your hardware. You can count on the Airzero support team to act fast and with accuracy, every time and around the clock.

Airzero Supports Your Business With Our:

  • 24/7/365 account and technical support, by email, and LiveChat
  • 20 minute or less, first-response guarantee
  • Professional and certified support staff, ongoing customer success associates, and an assortment of additional helpful resources
  • For Managed Services you can hire our experts on Fixed and Hourly basis, Contact us for a Quote for 24*7 Dedicated Support
Cloud and Server Administration Services

Overview

Help You Can Rely On

When you are a Airzero customer, support means more than just answering your technical questions and fixing your problems. From your first sales interaction, to technical or billing inquiries, to advice on which service will best support your changing needs, we have the people and the resources to take care of you and the growth of your operation.

Benefits Of Airzero Support:

  • We are dependable, fast and accurate, providing round-the-clock support
  • We strive for prevention, and take extra steps to stop issues from reoccurring in the future
  • We provide peace of mind, knowing you have Airzero as an extension of your business

Support

We offer more than the standard; each Airzero client receives business support. We go beyond just supporting your technical needs, to ensure that your business requirements are covered from all angles. From your first sales interaction, we have the people, the knowledge and the resources to take care of you through the lifecycle of your Airzero account.


Technical Sales Expertise:

  • Fast response on quotes
  • Custom configuration advice
  • Objective, competitive comparisons
  • Live Chat availability – 7 days a week
  • Multiple quotes to compare
  • Volume discounts
  • Reseller advice
  • Software options and compatibility advice
  • Business model to hardware matching
  • Pre-pay and contract discounts

Technical Support:

  • Four-hour hardware replacement guarantee
  • 100% network uptime guarantee
  • 20-minute support ticket response guarantee
  • Remote reboot included
  • Free O/S reinstalls*
  • IPKVM access upon request
  • IPMI Access with your order**
  • Network-level, incoming DDoS protection
  • Customer portal and bandwidth graphs

*Applies to operating systems that Airzero supports

**Remote console access to the server


Client Success:

  • Dedicated liaison between all departments
  • Service upgrades/downgrades, hardware and software add-ons
  • Custom Configuration advice
  • LiveChat availability (even weekends)
  • Software options and compatibility advice
  • Business model to hardware matching
  • Pre-pay and contract discounts
  • Managed DDoS protection advice
  • Multiple quotes to compare
  • Server to server comparisons
  • Volume discounts
  • Reseller advice

Management:

  • Partnership reviews
  • Product requests, reviews
  • and advisory
  • Advanced approvals
  • Escalation support
  • 24/7/365 access
  • Client feedback distribution
  • Satisfaction surveys
  • Live Chat accessibility
  • Conference call resolutions
Billing:

Payment option: billing periods, service suspension requests and grace periods

Invoice reviews

Support

We offer more than the standard; each Airzero client receives business support. We go beyond just supporting your technical needs, to ensure that your business requirements are covered from all angles. From your first sales interaction, we have the people, the knowledge and the resources to take care of you through the lifecycle of your Airzero account.